Movers vs. Moving Brokers
Did you know there are businesses that operate call centers across the country to schedule your move, then sell it to actual moving companies? These businesses are called moving brokers — and while using their services may seem like a good idea, there are a few things you should know about before using one.
Moving brokers use for-hire moving companies to transport your items to your new house, but since they aren’t a moving company, they aren’t responsible for your goods. If a broker is unable to sell your job to a moving company, you can get stuck without a mover on your moving day. When you call to schedule your move, be sure to ask whether you are talking to a moving company or a broker. If you’re working with a broker, ask the following questions:
- Are you, and the moving companies you work with, registered with FMCSA? All interstate moving brokers and companies must be registered. You can confirm that they are by visiting www.protectyourmove.gov.
- Do you have a list of moving companies you typically work with? Brokers are required to give you this information. The broker’s website should include a list of the moving companies they work with.
- Can you provide me with a written estimate for my move? Having an estimate in writing protects you on your moving day. Do not accept a verbal estimate.
- Can you send me some marketing materials or a link to your website? Review these items to see if they include the broker’s business location, registered U.S. DOT number, and status as a broker and not a moving company. These items will help you confirm if a broker is verified or not.
For more information on working with brokers, visit https://www.fmcsa.dot.gov/protect-your-move/movers-vs-brokers.